Royal Caribbean awarded best cruise line for customer support and service

Table Of Content

• Crown and Anchor phone number
• How to contact Royal Caribbean for help with a cruise cancellation or refund
• What is the process for booking a burial at sea for a loved one who has passed away?
• Refused to refund or give future credits
• Royal Caribbean Blog is your ultimate source for Royal Caribbean coverage.
• Recommended Posts
• More helpful information

This was by far the worst cruise we have ever experienced with RCCL. There were some positives (i.e., room attendant, dinner service, a few of the bartenders (pool area) We had an incident with a member of our party of 9 that involved security. Security extremely rude, very unprofessional and harassed the entire party throughout the remainder of our cruise.

Crown and Anchor phone number

I was pleasantly surprised by how attentive and accommodating they were. Whether you’re a seasoned cruiser or a first-time guest, I hope these examples will inspire you to choose Royal Caribbean for your next adventure on the high seas. If your cruise was cancelled by the cruise line, you can avoid waiting on the phone to cancel by using an online form. If you want a FCC, there is nothing extra to do, as it will automatically be selected for you by a certain date. If your cruise was booked directly with the cruise line, then you will need contact them for status updates.

How to contact Royal Caribbean for help with a cruise cancellation or refund

The drinks policy allows for one bottle of wine per adult, but outside food is not allowed. Cabin amenities include room service and mini-fridges. If there's one waste of time in trying to get customer service, it's posting a lengthy message about your problem with the cruise line on a forum or message board. Time and time again, I see anecdotal evidence from Royal Caribbean Blog readers who reach out to Mr. Bayley via email and get a prompt response. This is especially true for complicated issues related to a personal experience on a ship.

What is the process for booking a burial at sea for a loved one who has passed away?

Cigar and pipe tobacco are limited to designated outdoor areas and Cigar Bars. You must be at least 21 years of age to purchase, possess, or use tobacco on sailings beginning in U.S. ports. For sailings beginning in all other ports, the minimum age is 18 years old. I investigated whether guests can bring their own food and drinks on board Royal Caribbean ships.

Refused to refund or give future credits

The staff’s attention to detail and personalized approach made me feel like a VIP guest on my Royal Caribbean cruise. From the moment I stepped on board, I was impressed by how the staff remembered my name and preferences. We are here to help with reservations, Crown & Anchor memberships and general questions. If you'd like to get your answer quickly, below are our most frequently asked questions for your convenience. Our goal has been to provide our readers with expansive coverage of all aspects of the Royal Caribbean experience.

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Actually not a single poster on this thread has asked the OP what the Experience was. I seem to have better access when I call them. I am glad that I was able to book my family group cruise for next year.

Royal Caribbean Blog is your ultimate source for Royal Caribbean coverage.

Look through our most frequently asked questions for helpful information. It's very common for people booked on a cruise to have an issue they want to raise with Royal Caribbean. Whether it's something simple like re-pricing a drink package, or altering the reservation, there seems to be a lot questions about where to turn first.

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To provide an onboard environment that meets all needs, we’ve designated certain areas of the ship as smoking areas. Smoking is permitted in designated outdoor areas, must be properly disposed of, and never be thrown overboard. We’ll have visible signage posted in areas where smoking is permitted, and ashtrays that are provided for use.

More helpful information

The chatbot allows you to type your questions and it will try its best to find you an answer. And now  you know why most of us now use a good travel agent. I just can not get over how custom service treated me on the phone. You said couldn't find a file but do you have a cruise booked? Maintenance work is done on Royal Caribbean's website EVERY Saturday night. That is probably the reason that you couldn't access information on the web.

I went through a horrible divorce after 33 year marriage. I had two trips planned with my husband I had to cancel. They said they were keeping my deposit and will not work with me. The one trip was 4 months before setting sail. As a business owner myself I would have never treated a customer like this.

After 2 cancelled cruises, Royal Caribbean cruise ship will resume sailings - Royal Caribbean Blog

After 2 cancelled cruises, Royal Caribbean cruise ship will resume sailings.

Posted: Sun, 10 Sep 2023 07:00:00 GMT [source]

Within Royal Caribbean Groups' environmental stewardship report for 2023 is a section that details what the company is doing to improve public health on its ships. In addition to the chatbot, you can now find cruise ship ratings for all of Royal Caribbean's cruise ships. Yes, as a US citizen, you will need a valid US passport book that is valid for at least 6 months after your cruise ends to board a Royal Caribbean cruise ship. If you are sailing from a US homeport, an official US state-issued birth certificate is also accepted. Guests age 16 and older who present an official US state-issued birth certificate will also need to provide a valid driver's license or government-issued picture ID.

Yes, Royal Caribbean works with cellular networks to provide the ability to connect your device through "cellular at sea". These roaming rates to utilize your device are determined by your cellular provider. Prior to your sailing, it is recommended to contact your cellular provider for more information on these rates and special packages available. Additionally, another option for staying connected without utilizing your cellular data is connecting to VOOM, the fastest internet at sea. VOOM allows guests to stay connected via wifi, with a variety of packages to choose from.

The Monarch is one of Royal Caribbean's oldest ships. She has fewer amenities than the newer ships, and that includes balconies. I am sure that you will get a better response. Refunds are not an instant process, but many cruisers have reported it taking a number of weeks to be processed. The material on this site may not be reproduced, distributed, transmitted, cached, or otherwise used, except with the prior written permission of Royal Caribbean Blog.